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 Family and parenting helplines


Counselling and information for families

The family helpline is a confidential telephone counselling and information service for families with relationship difficulties.

It operates 24 hours, 7 days a week.

Telephone (08) 9223 1100 

1800 643 000 (country free call) 

Family helpline can be accessed through the translating and interpreting service on 13 40 50.

Being in a family affects everything we do and good family relationships are important. But there are times when all kinds of circumstances can create conflict and problems. Fortunately, there is help available if you need it. You don't have to face your problems alone.

Telephone family helpline when:

  • You want counselling or information.
  • You need someone to turn to.
  • People in your family could get on better.
  • You want to stop taking things out on others in your family.
  • You don't want people in your family to hurt each other.
  • You are worried about someone you know.

A professional counsellor will listen and talk calmly with you. They will offer suggestions about positive things you can do to help yourself or someone else and suggest other places which may also be of help.



The Parenting WA Line is a telephone information and support service on parenting that is run by the Department for Communities. It is available 24 hours a day, seven days a week on (08) 6279 1200 or 1800 654 432.

Who can call?
Anyone can call - parents, grandparents, a family member, friend, carer, or helping someone who is taking care of children.

How the Parenting WA Line can help
Trained parenting consultants can assist with questions, and provide information or guidance about any aspect of parenting including:

  • how to manage the different challenges of parenting children from infancy and childhood through to the teenage years, such as toddler tantrums, teething, toilet training, sleep patterns, sibling rivalry, bullying, lying, puberty, drug and alcohol use.
  • understanding the different stages of child development:
    • by offering ideas on how to match parenting strategies to a child’s personality and temperament
    • by suggesting ways to develop social networks in the community.
  • changes in family situations, such as divorce, separation, step families, and grandparents becoming grandcarers.

The Parenting WA Line can also provide information on local community support, services, courses and workshops.


  Become a Foster Carer
You won't always see where they go. But you can help them get there. Become a foster carer. 1800 024 453
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