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 Earlier Intervention Family Support Services


Q. On the reform Q&A it states that Community Service Organisations (CSOs) will be able to submit an offer to provide services in one or more region. Will the Department require organisations to submit separate tender responses for each region they can deliver services, or will this be a single tender response?

Community Service Organisations (CSOs) will be requested to submit one Tender Response. Within the Response the  CSO will need to detail the locations they are submitting a Response for and any differences in how the service will be delivered between locations. However each of the three care arrangement services (Community Foster Care and Group Foster Care; Temporary Care Houses; and Complex Care) will require separate Tender Responses.

Q. Will the Department be releasing draft tender documents for the Earlier Intervention services? If so, does the Department have a date on when this will occur?

No, the Department will not be releasing draft Tender Request documents for the Earlier Intervention Services.

Q. What is the amount of funding available for the Family Support Networks?

The approximate amount of funding available for the Family Support Network will be $3.8 million or approximately $950k for each of the corridors (Perth – Midland, Joondalup – Mirrabooka, Fremantle -Rockingham and Cannington - Armadale). 

Q. What is the amount of funding available for the Aboriginal In-home Support Service?

The approximate amount of funding available for the Aboriginal In-home Support Service for each of the corridors (Perth – Midland, Joondalup –Mirrabooka, Fremantle - Rockingham and Cannington -Armadale) will be $1.2 million per year.

Q. Will future funding just be targeting case management services for just those on CPFS books?

No. Whilst case management for services will be a focus, the implementation of the Earlier Intervention and Family Support Strategy will include intensive family support services for those families able to be diverted away from the Department and Aboriginal in-home support services that will work directly with families that are at risk of their children entering out of home care.

Q. Will all services be procured by Open tender?

No. Aboriginal In- Home Support Service (AISS) will be a restricted tender for Aboriginal Community Controlled Organisations (ACCOs). Family Support Networks (FSNs), Intensive Family Support Services (IFSS) and Youth at Risk Services will be open tender processes.

Q. Has consideration been given to ensure organisations have adequate time to respond to several requests at the same time?

In general, organisations will have approximately six weeks to prepare and lodge a response to the advertised tender.

Q. What are the procurement timeframes and when will the new services start?

Tenders are expected to be advertised in July 2017, with the outcomes known in Early/Mid 2018. It is anticipated contract will be awarded:

            AISS - February 2018

            FSN - June 2018

IFSS - June 2018


Q. Will current service providers be given Preferred Service Provider status?

No. Due to the changes in the service model an open tender procurement process will be undertaken for FSNs, IFSS and Youth at Risk.

Q. Will further consultation be done? Why or why not and when?

No, due to the tight timeframes and the need for services to roll out all consultations for AISS, FSNs and IFSS will conclude at the end of April 2017.

Q. Are mandated ACCO partnerships going to be required?

Although not mandatory, genuine partnerships with ACCOs are strongly encouraged recognising that 53% of all children in care are Aboriginal. 

 Service Models

Q. What is the difference between FSN and IFSS?

The enhanced FSNs will offer intensive case management and support to families whose children are not in care but may be at risk of coming into care if the family is not supported to make changes; generally cases will not be open to the Department.  The IFSS are focussed on working with families where there is current statutory child protection intervention (open cases) and/or where children may already be in care.  Through the IFSS support will be provided to families to enable children to return home or to support the family to prevent their children coming into care.  

Q. Why does the AISS and Family Care Support (FCS) Service need to be separate Tenders if the service is the same?

Whilst the services have many similarities they are not the same. AISS and FCS have different client groups. The AISS is for Aboriginal people only and therefore will be a restricted tender process; whereas the FCS may be offered to Aboriginal and non-Aboriginal people, and will be an open tender process.  The AISS is focussed on preventing children coming into care and generally the families being engaged won’t be open cases to the Department, while FCS will work with carers to support placements for children who are in care and therefore the cases will be open to the Department.

Q. How is the Department’s Intensive Family Support Team aligned with the Earlier Intervention Strategy?

The work of the Department’s Intensive Family Support Team is part of the Departments reform and aligned with the Earlier Intervention and Family Support Strategy.  Families engaged with these teams will most likely be open to the Department.  These teams are focussed on preventing children entering out of home care.

Q. Can families engaged with the Department’s Intensive Family Support Teams also be referred to the Family Support Networks?

Yes, closed cases from the Department’s Intensive Family Support Team may be referred to the FSN.  

At Risk Youth

Q. As a diversion/engagement service we deal with large groups of youth on a daily basis (40 – 60) of which 95% would be classed as youth at risk but not all on CPFS books how will the department be treating services such as ours? 

The Department will be realigning youth services to focus on young people that are most at risk, are involved with the child protection system including those at risk of entering out of home care or the youth justice system. Services will complement existing government policy and service frameworks, like the Aboriginal youth investment reforms. The realignment will be focused on developing service models that align with whole of family support services and include a case management role.

Q. We are concerned about the youth at risk who are not yet in crisis falling through the cracks as both CPFS and Corrective services seem to be moving to a “core business model”. It was Corrective services who advised us in 2016 when they changed their model that any young person at risk but not yet an offender is the responsibility of CPFS.

The Department works with families to build safety around their children, enabling them to remain at home rather than being taken into care. The Earlier Intervention and Family Support Strategy is designed to divert families from the statutory child protection system, and prevent children entering Out-of-Home care. The Earlier Intervention and Family Support Strategy will add new funded services like the AISS which will work intensively with Aboriginal families, and existing services will be realigned like the intensive in-home support service, and youth services.

Q. Will extensions be provided to current Youth At Risk services?

Yes, extensions will be provided to bring services to accommodate procurement timeframes.

Family Support Networks (FSNs)

Q. What will be the arrangements for CPFS involvement in the FSN case management?

Intensive case management will be provided by the FSN Lead Agency.  The Department will continue to be closely involved and support the FSNs through the Team Leader Child Protection who is based in the FSN.

Q. Will enhancements to Fusion (the IT system supporting the FSNs) be made and who will be involved in this process?

The Department will consider Fusion and any changes that may need to be made to support the operation of the enhanced FSNs. 

Q. Will FSNs remain voluntary?

Families engaged in the FSNs generally will not be involved in statutory child protection intervention.

Q. How will brokerage/interpreters be funded?

If this is a requirement of service provision this should be factored into the proposed service model.

Q. Does the Department have plans to roll out the Family Support Networks to the regional areas?

No, not at this point.

 Intensive Family Support Services and Family Care Support Services


Q. What is the EIFSS service that is only in Kununurra and Kalgoorlie-Boulder?

The Kalgoorlie-Boulder Earlier Intervention and Family Support Service and the Kununurra Intensive Family Support Project are separate pilot projects.  The aim of the Kununurra project is to coordinate local services to provide intensive support for families. The Kalgoorlie service requires local government services to provide a coordinated earlier intervention response to identified families. The projects commenced in early 2017. Both projects will be evaluated and the aim is to align these evaluations with the broader EIFS strategy.

Q. Who are the current providers of the Intensive Family Support Services?

The Intensive Family Support Services are currently what we refer to as Tertiary Family Preservation, Family Enhancement and Reunification services. The current service providers are Centrecare, Unitingcare West, Wanslea Family Services, Mercy Care and Parkerville.

Q. What is the budget for the IFSS, as service activities will be determined based on the budget for this service?

A total of $6,358,496.00 (per annum inclusive of GST) has been budgeted for Metropolitan Districts.

A total of $4,192,349.00 (per annum inclusive of GST)  has been budgeted for Regional Districts.

Q. If referrals to the IFSS are only from the Department, then are they compulsory cases? Are these case open cases?

Yes, cases will be open to the Department.  This is a new service model to work with families whose children are at imminent risk of coming into care or to safely support children to return to their family.  Families will generally be involved in statutory intervention with the Department. If a referral is made from the Department to the IFSS the family would be involved in this decision making process.

Q. What regions will the IFSS and FCS Service be provided in?

The IFSS service will be provided state-wide.

The FCS service will be provided in all Metropolitan Districts and East Kimberley, West Kimberley, Pilbara and Wheatbelt regional districts.


District Leadership Groups (DLGs)

Q. What are the DLGs, who is in them and what are their key roles/functions?

DLGs are the key human service agencies (previously known as Regional Human Services Forums) in the various metropolitan and regional districts that come together regularly to discuss current issues and identify solutions to service delivery problems that may be occurring in their local districts.  Further work to refine the governance structures, focus and functions of the DLGs will be occurring in the second half of 2017.

Q. Are the Regional Human Services Forum going to be part of the decision making process e.g. in terms of funding decisions?

No, all funding decisions are part of the procurement process and have been made by the Department


Engaging Aboriginal Families and people

Q. How is the Department going to address the issue of 54 per cent children in the care of the CEO being Aboriginal?

The Department is addressing this through the current reform process.  The Earlier Intervention and Family Support Strategy has a strong focus on working with Aboriginal families, to prevent their children coming into care.  Through the reforms the Department is encouraging partnership with ACCOs to improve the way we work with Aboriginal families so that more children can remain safely at home with their families.

Q. Where were consultations (in the development of the two reform strategies) with Aboriginal people/communities undertaken and which Aboriginal people/communities were involved in the consultations?

Were Nyoongar people/community involved in the consultations?

A.  There were consultations held in Perth, Midland, Armadale, Kwinana and Rockingham throughout March 2017. The areas are reflective of where we will be tendering for the Aboriginal In-home Support Services which will be a restricted tender for ACCO’s only.

B.  Yes, there was representation from the Nyoongar community.


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