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 Help and advice

Help and advice

In an emergency - if someone is in immediate danger - call 000 now.

24-hour Helplines

If it is not an emergency and you need help, these are telephone numbers you can call 24 hours a day, seven days a week.

If you are assisting someone who does not speak English, first call the Translating and Interpreting Service (TIS) on 13 14 50 and they can connect you with the service of your choice and interpret for you.

1800RESPECT National Sexual Assault, Domestic Family Violence Counselling Service
A national telephone and online counselling and referral service.
Telephone 1800 737 732.

Crisis Care Helpline
Provides information and counselling service for people in crisis needing urgent help.
Telephone (08) 9223 1111 or free call 1800 199 008.

Men's Domestic Violence Helpline
Provides counselling and referrals for male perpetrators, as well as male victims of family and domestic violence.
Telephone (08) 9223 1199 or free call 1800 000 599.

Women's Domestic Violence Helpline
Provides support and counselling for women experiencing family and domestic violence (including referrals to women's refuges).
Telephone (08) 9223 1188 or free call 1800 007 339.

MensLine Australia
24/7 support for men and boys dealing with family and relationship difficulties. Support for me who are concerned that their behaviour is hurting the people they care about.
Telephone 1300 789 978. 

Sexual Assault Resource Centre
Telephone (08) 6458 1828 or free call 1800 199 888.

WA Police

In an emergency dial 000    

Police Operations telephone 131 444   

To report an incident of family and domestic violence call police on 131 444. Calls to 131 444 from most regional areas are automatically directed to the nearest police station. This number and the triple zero service (000) can be accessed via the National Relay Service on TTY 106.

SMSAssist is a text messaging service for people who are deaf, hard of hearing or speech impaired, which can be used for contacting WA Police and requesting assistance. It should not be relied upon in emergency and the service only applies to Western Australia. To use SMSAssist dial 0403 277 478.

See the WA Police website for more information on how to report domestic and family violence to the police

Services for Aboriginal and Torres Strait Islander people

Aboriginal Family Law Services
A not-for-profit organisation, that assists Aboriginal and Torres Strait Islander people live free from family violence and sexual assault. Offers free legal services, community education and early intervention and prevention programs.
Telephone (08) 9355 1502 or free call 1800 469 246.

Aboriginal Legal Service of Western Australia
Provides legal representation and support services for Aboriginal and Torres Strait Islander people in Western Australia.
Telephone (08) 9265 6666 or (08) 9265 6644 (after hours).
Free call 1800 019 900 (from anywhere in Western Australia).

Aboriginal Interpreting WA (formerly Kimberley Interpreting Services)
Provides interpreters accredited by the National Accreditation Authority for Translators and Interpreters in more than 18 Kimberley and central desert Indigenous languages to clients anywhere in Australia.
Telephone (08) 9192 3981.

Djinda Services
Specialist legal and non-legal support service for Aboriginal and Torres Strait Islander people that have experienced or are at risk of family and domestic violence or sexual assault. The service provides legal advice and limited court representation about violence restraining orders; victim assistance; children's protection and care; criminal injuries compensation where it relates to family violence; and family law.
Telephone (08) 9200 2202.

Marnin Family Support and Legal Unit
Delivers culturally appropriate legal representation and non-legal holistic support services for Aboriginal women and children in the Fitzroy Crossing area experiencing family and domestic violence.
Telephone (08) 9191 5284.

Albany Family Violence Prevention Legal Service
Legal service in the Albany area for Aboriginal adults and children experiencing domestic and family violence, and child and adult sexual assault.
Telephone (08) 9842 7751 or free call 1800 557 187.

Yorgum Aboriginal Family Counselling Service
Aboriginal community-based counselling service for Aboriginal children and adults who have experienced family violence and/or child sexual abuse.
Telephone (08) 9218 9477 or free call 1800 469 371.

Services for children and young people

Kids Helpline is a free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.
Telephone 1800 551 800 (24 hours a day, 7 days a week).
Visit the Kids Helpline website to access email or web counselling services.

The Patricia Giles Centre provides individual counselling, group programs, camps and family day outings for clients, mostly children aged 4 to 18, who have witnessed and/or experienced violence in the family.
Telephone (08) 9300 0340.

Services for culturally and linguistically diverse (CALD) people

Multicultural Women’s Advocacy and Support
Promotes the safety of women from migrant, refugee, or culturally and linguistically diverse backgrounds. Outreach services are in Rockingham, Fremantle, Gosnells, Mirrabooka and Northbridge.
Telephone (08) 9328 1200 or (08) 227 8122.  

Multicultural Services Centre of WA Inc
Provides a range of programs and services to migrants and refugees.
Telephone (08) 9328 2699.

Centrelink – Multicultural and Multilingual Services
Speak with a skilled bilingual service officer about Centrelink payments and services.
Telephone 131 202 (Monday to Friday, 8am to 5pm).

Ethnic Disability Advocacy Centre
Aims to safeguard the rights of ethnic people with disabilities and their families.
Telephone (08) 9388 7455 or free call 1800 659 921.

Western Australian Transcultural Mental Health Centre
Mental health service open Monday to Friday, 8.30am to 4.30pm.
Telephone (08) 9224 1760.

Family Safety Pack
This resource has been developed by the Australian Government Department of Social Services with information on Australia's laws regarding domestic and family violence, sexual assault and forced marriage. It aims to reduce violence against women from CALD backgrounds, by ensuring they understand their rights and where to get support if needed. The pack includes factsheets on a range of topics, translated into over 40 languages.

Domestic and Family Violence Story Board
A story board with minimal text that aims to illustrate that we all have the right to be free from violence in our home and in our community. Provides Australia-wide telephone numbers that people can call to get help. Developed by the Australian Government Department of Social Services.

 Domestic and Family Violence Storyboard

Services for people of diverse sex, sexuality and gender

Living Proud LGBTI Community Services of WA
Aims to promote the wellbeing of lesbian, gay, bisexual, transgender, intersex, queer and other sexuality, sex and gender diverse people in Western Australia.
Telephone (08) 486 9855; QLife Counselling Line free call 1800 184 527.
QLife webchat (3pm to midnight, everyday).

Legal advice and assistance

Legal Aid WA
The Domestic Violence Legal Unit provides legal advice and assistance regarding family violence issues including restraining orders and safety issues. 
Telephone 9261 6254 or 9261 6320.

Women's Legal Service WA
Community legal centre that provides legal services to women across WA.
Telephone (08) 9272 8800, country free call 1800 625 122.

Northern Suburbs Community Legal Centre 
Provides legal and advocacy services to people (mostly those living in the northern suburbs of Perth.
Telephone (08) 9440 1663 (Mirrabooka), or (08) 9301 4413 (Joondalup).

Fremantle Community Legal Centre
Legal and non-legal support services and referrals for those on low incomes in Fremantle and surrounding area. A Family Violence lawyer is available for victims of family violence in the Fremantle area.
Telephone (08) 9432 9790.

Gosnells Community Legal Centre 
Legal services for those on low income (mostly those living in Gosnells and surrounding area).
Telephone (08) 9398 1455.

SCALES Community Legal Centre 
Provides free legal advice, information and representation to low income people living in the Kwinana and Rockingham areas.
Telephone (08) 9550 0400.

Financial Abuse

Your Toolkit
Helps women and their children facing financial or other domestic abuse become empowered through increased skills and knowledge, supporting them on their journey to an independent, confident and safe life.

Family and domestic violence and the workplace

Gendered Violence Research Network, UNSW
Provides information on addressing gendered violence in the workplace.

Safe Work Australia
Information on work-related violence.

Public Sector Family and Domestic Violence Leave
Information on workplace support for public sector employees experiencing family and domestic violence.

Family and domestic violence and technology

Technology can be an important way to connect with family, friends and community. Unfortunately technology can also be used by perpetrators seeking to stalk and abuse women.

Before installing any personal safety app, consider whether an abusive person monitors your device, has had physical access to your device in the past, or may have access to it in the future. It may not be safe to download a personal safety app in these circumstances.

Before engaging with a personal safety app, survivors are encouraged to discuss the pros and cons with their support service and include it in their safety planning.

More information about technology-based abuse is available from:

Personal safety apps

Daisy
Daisy is 1800RESPECT's app to connect people experiencing violence or abuse to services in their local area.

Sunny
Sunny is 1800RESPECT's app for women with disability who have experienced violence and abuse. Sunny has been co-designed with women with disability.

Cover your tracks online

For information about how to browse incognito and/or erase your history, see the eSafety Commissioner website. 

See the WA FDV Referral Guide 2016 for further information and contact details for specialist family and domestic violence and other related service providers. 

See the Kimberley Region: FDV Referral Guide for family and domestic violence and related services in the Kimberley. 

 

 

Daisy

Violence against women is unacceptable.

Daisy is an app that connects women around Australia to services. Daisy can link you up with a service phone number, be used to search the internet for more information and let you know what to expect when contacting a service. Family members and friends can use Daisy to gather information and support a loved one’s decision making. In addition to specialist family and domestic violence services, Daisy also lists legal services, housing and finance services and children’s services. www.1800respect.org.au/daisy 
 

https://www.1800respect.org.au/daisy/

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