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 Multi-agency Case Management

Multi-agency Case Management

Multi-agency case management (MACM) is a critical feature of an effective integrated response. It provides a platform for agencies to share information, develop comprehensive risk assessments, plan strategies to mitigate risks and work towards child and adult victim safety and perpetrator accountability. MACM is also important for creating transparency and accountability between agencies about their roles and responsibilities in responding to family and domestic violence. 

Guidelines for multi-agency case management

Multi-agency case management is an integrated, interagency approach to supporting people at high risk of serious injury, harm or death due to family and domestic violence. The approach includes information sharing between agencies and the development of a multi-agency safety plan to reduce the identified risks.
The philosophy for MACM as outlined in these guidelines is to provide short term, coordinated intervention that works to reduce or mitigate the identified risks.

The aims of MACM are to:

  • determine whether the perpetrator poses a significant risk to the victim;
  • jointly construct and implement a multi-agency safety plan that includes risk management, professional support for the child and adult victim and strategies to improve safety;
  • support a criminal justice system response to perpetrators;
  • reduce repeat victimisation;
  • reduce re-offending by the perpetrator;
  • improve agency accountability; and
  • improve support for staff involved in high risk cases of domestic violence.

MACM does not replace the work of individual agencies nor does it eliminate the need for agencies to work in collaboration outside of the meetings.

Roles and responsibilities


The chairperson will:

  • circulate the confidentiality agreement for signature or seek verbal endorsement for meetings hosted virtually;
  • chair the MACM meeting according to the agenda – an agenda template is attached;
  • structure the MACM meeting to prioritise cases of highest risk and use the time available as efficiently as possible; and
  • support the meeting to stay focused on safety and accountability.
 Lead agency

 A lead agency should be nominated for each case discussed. The lead agency can be any agency present or represented at the MACM meeting. The role of the lead agency is to:

  • liaise with the adult victim about the outcomes of the meeting;
  • record the safety plan during the meeting and email a copy to all agency representatives that have an action documented;
  • coordinate feedback from agencies about the progress of the action/s; and
  • call for follow-up MACM meetings as required.

NB: Nomination of a lead agency does not alter the activities of other agencies involved with the family.

Agency representatives

Agencies contacted to participate in MACM of high risk family and domestic violence cases will:

  • provide a representative to participate in the meeting;
  • share relevant information about the adult and child victim/s and the perpetrator;
  • contribute to safety planning;
  • undertake any actions designated to the agency through the safety planning process;
  • provide feedback to the lead agency about progress of the action and its effect on improving safety or mitigating risk; and
  • provide feedback to their agency about the outcome of MACM.

If the agency is unable to provide a representative for the meeting, they will provide relevant information in writing including:

  • whether they have current involvement with the adult or child victim or perpetrator;
  • information relevant to risk and safety; and
  • history of past safety planning and interventions and the success or otherwise of these efforts.

The lead agency may contact the agency representative to seek additional information and/or to negotiate possible actions for the agency to undertake.


Multi-agency case management summary

MACM Preparation Summary Table

Related resources:  

Memorandum of Understanding: Information sharing between agencies with responsibilities for preventing and responding to family and domestic violence in Western Australia

Tripartite Schedule: Collaboration and exchange of information regarding serious domestic violence offenders


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