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 Emergency Services

Disaster and Emergency Support Services

The Department's role in Emergency Management

Under the Emergency Management Act and Western Australian Emergency Management arrangements, the Department for Child Protection and Family Support is responsible for coordinating the provision of welfare support services to people affected by an emergency or disaster. The State Emergency Management Committee (SEMC) has delegated authority to develop policy and arrangements for the provision of welfare services within Western Australia to the State Welfare Emergency Committee (SWEC) which is Chaired by the Department.

The Department has a support role to provide welfare services that are outlined within three State Emergency Management Support plans:

The Department supports staff at the local level to coordinate appropriate responses to disaster situations, liaise with emergency services organisations and ensure staff are trained and appointed to participate in Local Emergency Management Committees and coordinate Local Welfare Emergency Committees.  

When disaster strikes and you need to cope...

The unthinkable has happened... fire, flood, storm, cyclone, earthquake, terrorism, plane crash, a chemical spill or other defined emergency. The Disaster and Emergency Support Services brochure is a guide to support services offered by the Department for Child Protection and Family Support.

Types of services that may be provided under the plans include:

  • Emergency accommodation
    The provision of temporary alternative shelter for persons rendered homeless by the emergency.
    SWEC fact sheet - Welfare centres  

  • Emergency catering
    The establishment of an emergency catering service for persons affected by the emergency.

  • Emergency clothing and personal requisites
    The provision of essential clothing and personal requisites, such as toiletry packs, to affected persons.

  • Personal services
    The provision of services which ensure affected persons receive the supports to cope with the affects of the emergency, such as loss, stress, confusion and family disruption, as well as providing a range of information and referral services. Please see the Dealing with the effects of a traumatic event brochure for information about ways to deal with the personal consequences of traumatic incidents.

  • Registration and reunification
    The implementation of a registration and reunification system, which assists with tracing individuals and reuniting families.
    SWEC fact sheet - Registration and Reunification

  • Financial assistance
    The provision of financial assistance, including personal hardship and distress relief payments, disaster relief payments, special benefits and other forms of emergency assistance as determined at the time, to those who are eligible and in need.

Being prepared for the unexpected

Disaster can strike without warning. There are some simple preparations you can undertake to help yourself and your family to cope in an emergency.

  • Have a household or family plan and an emergency kit
    Emergency Management Australia suggest the following checklist of items for your SWEC fact sheet - Emergency kits

  • Consider your key documents
    Replacing key documents lost in a disaster can be a frustrating and time consuming task, and will require you making contact with the relevant issuing agencies to arrange replacements.
    SWEC fact sheet - Key documents

  • Pet care in a disaster
    Please consider your pets, as pets (except approved guide and assisted living dogs) are not permitted into Welfare Centres managed by the department. Your Local Government or Animal Welfare agency may be able to assist you.
    SWEC fact sheet - Pet care


A word on donations

In times of disaster, Western Australians are most generous and your support in times of crisis means so much to those whose lives have been changed forever. We value your contribution, but please, before you give, call the advertised number to find out what it is that is really needed or listen to the media for details on appeals, that way we can ensure your generosity does not go to waste.
National Guidelines for Managing Donated Goods 



Disaster and Emergency Services Support Services
A guide to support services offered by the Department for Child Protection

Dealing with the effects of a traumatic event
Information about ways to deal with the personal consequences of traumatic incidents caused by disasters such as bushfires, cyclones, earthquakes, explosions or terrorist acts. 

State Emergency Management Procedures Manual

SWEC fact sheets:
Activating SWEC
Communication Plan
Emergency Kits
Emergency Services
Financial Assistance
Key Documents
Media Fact Sheet
Registration and Reunification (SWEC)
Pet Care
Welfare Centre
What is SWEC?

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