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 Family and parenting helplines


Counselling and information for families

The family helpline is a confidential telephone counselling and information service for families with relationship difficulties.

It operates 24 hours, 7 days a week.

Telephone (08) 9223 1100 

1800 643 000 (country free call) 

Family helpline can be accessed through the translating and interpreting service on 13 40 50.

Being in a family affects everything we do and good family relationships are important. But there are times when all kinds of circumstances can create conflict and problems. Fortunately, there is help available if you need it. You don't have to face your problems alone.

Telephone family helpline when:

  • You want counselling or information.
  • You need someone to turn to.
  • People in your family could get on better.
  • You want to stop taking things out on others in your family.
  • You don't want people in your family to hurt each other.
  • You are worried about someone you know.

A professional counsellor will listen and talk calmly with you. They will offer suggestions about positive things you can do to help yourself or someone else and suggest other places which may also be of help.


NGALA Parenting line

The Ngala Parenting Line offers phone advice and support to parents and carers of children up to 18 years old. This is a free call-back service. 

Their team of qualified and friendly staff are on hand to offer reassurance and encouragement along the parenting journey.

Hours of operation are Monday to Sunday 8am to 8pm.

The Parenting Line is provided by Ngala and funded by the State Government through the Department of Local Government and Communities and the Child and Adolescent Health Service.

  Become a Foster Carer
You won't always see where they go. But you can help them get there. Become a foster carer. 1800 024 453
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