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 Organisational Structure


The Department's organisation chart is located in the "Resources" area on the right hand side of this page. A brief overview of the Department's directorates is outlined below.

Office of the Director General
The Director General is responsible for the management and performance of the Department and the overall achievement of approved strategies and outcomes. The Office of the Director General oversees critical strategic and operational functions including internal audit and state-wide emergency responses.

Internal Audit and Performance Review
Internal Audit and Performance Review examines appropriate operations as a service to management. It measures and evaluates the effectiveness of accountability measures, policies and procedures, compliance with legislation and procedures, reliability of information systems, and adequacy of internal control systems. This area also coordinates the management of strategic risk.

Emergency Services
Under Western Australian Emergency Management arrangements, the Department is responsible for coordinating the provision of welfare support services to individuals and families affected by an emergency or disaster. Emergency Services coordinates the State Welfare Emergency Committee which has members from other government, non-government and not-for-profit organisations.

Aboriginal Engagement and Coordination
Aboriginal Engagement and Coordination provides strategic leadership and consultancy advice on issues affecting services for Aboriginal people. The directorate partners with Aboriginal stakeholders, government agencies and the community to ensure child protection services integrate Aboriginal needs.

Community and Business Services
Corporate and Business Services supports the delivery of the Department’s services by providing advice and services in the areas of finance, purchasing, asset management, human resources, information technology, business support and coordination, staff development and Working with Children criminal records screening.

Policy and Learning
Policy and Learning Directorate develops strategic and operational policy, frameworks, legislation and key performance indicators for the protection and care of vulnerable children and individuals and families at risk or in crisis. Other services provided include demand planning, research and evaluation, external reporting, advisory committee support, corporate communications and learning and development.

Service Standards and Contracting
Service Standards and Contracting is responsible for contracting non-government services and monitoring service quality both within the Department and across the non-government sector. The directorate also manages complaints and duty of care and civil litigation matters.  

Country Services
Country Services ensures the effective and efficient delivery of child protection and family support services to country areas of Western Australia by providing case support, advice and best practice in nine country districts: East Kimberley, Goldfields, Great Southern, Murchison, Peel, Pilbara, South West, West Kimberley and the Wheatbelt. Country Services also has responsibility for Legal Practice Services.

Metropolitan Services
Metropolitan Services ensures the effective and efficient delivery of child protection and family support services in the metropolitan area by providing case support, advice and best practice in eight metropolitan districts: Armadale, Cannington, Fremantle, Joondalup, Midland, Mirrabooka, Perth and Rockingham. Metropolitan Services also has responsibility for the ChildFIRST Assessment and Interview Team, Crisis Care Unit and client systems.

Accommodation and Care Services
Accommodation and Care Services supports children and young people in the Chief Executive Officer’s care by providing quality support, placement and therapeutic services. It consists of Residential Care and Support, Secure Care Service, High Level Needs Placements, Fostering Services, Family Information and Adoption Services and Psychology Services.


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