STANDARDS MONITORING UNIT
All children in the care of the CEO, irrespective of service provider, should expect the same quality of care. The Better Care Better Services Standards (2007) (the Standards) were developed in partnership with non government services to reflect this commitment while enabling innovation and creativity on the part of service providers to meet the individual needs of children and young people.
Implementation of the Standards has been designed to focus on two areas: quality assurance and continuous improvement.
View the Standards: Better Care, Better Services: Standards for children and young people in protection and care.
The role of the Standards Monitoring Unit is to implement a standards monitoring and quality assurance process that enables the Department to effectively monitor the Better Care Better Services Standards applied to the protection and care of children.
The Standards Monitoring Unit undertakes monitoring visits to assess whether the services provided by the Department through District Offices are meeting the required standards, identify excellence in service provision and to highlight required actions and opportunities for service improvement. Monitoring of District activities has been ongoing since March 2007 and uses information obtained through on-site visits to offices to view documentation and talk with staff, carers, children and their families. The Standards Monitoring Unit verifies the implementation of the suggested service improvement initiatives in District offices.
Standards monitoring processes were extended to Department provided and funded placement services in 2009/10. The rationale for this initiative is outlined in the Directions Paper for Fee For Service, November 2009. A two staged approach to achievement against the Standards is used:
- internal to the service: implementation of the Standards and completion of a self assessment annually undertaken by the service provider which is to be used by service providers to determine areas where Standards are being met as well as areas that require further attention. A self assessment tool and guide is available.
- external validation by monitors unaffiliated with the service provider, will talk with staff and service users including children and young people, their families and carers as well as examining documentation to assess the service's progress in implementing the Standards. Information about external monitoring is available:
Any queries about standards monitoring can be directed to the Standards Monitoring Unit on (08) 9222 2555.