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 Hardship Utility Grant Scheme (HUGS)

Trouble paying your electricity, GAS and water bills?

We may be able to help you.

The Hardship Utility Grant Scheme (HUGS) is a State Government scheme which provides financial assistance to help people in financial hardship to pay their water, gas and electricity bills so their supply is not cut off.

  • South of 26S – Geographical area South of Carnarvon - $581
  • North of S26 – Geographical area North of Carnarvon - $962

People who require assistance with a HUGS grant should contact their utility provider to see if they are eligible for a grant.

The utility providers will assess whether people are eligible for a HUGS grant based on their financial hardship policies and the HUGS guidelines.

The Department for Child Protection and Family Support does not prepare or submit HUGS grant applications.

Utility provider contact details are:

 Synergy   13 13 53
 Horizon Power  1800 267 926
 Water Corporation  13 13 85
 Alinta Energy  13 13 58
 Kleenheat  13 21 80
 Busselton Water  (08) 9781 0500
 Aqwest  (08) 9780 9500
 Esperance Gas Distribution Company  (08) 9072 1422

If you have a question or concern regarding the HUGS program please contact the HUGS team via email - HUGS2@cpfs.wa.gov.au. Your email will be passed on to the appropriate team member for a response.

Please click here for Frequently Asked Questions (FAQ’s).


Contact Information:

Department for Child Protection and Family Support
Telephone: (08) 9222 2657
Email: HUGS2@cpfs.wa.gov.au




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