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 Description of services available


Listed below are the services provided by the not-for-profit community sector and funded by the Department of Communities. 



Adoption Services 

Adoption Support Services supports families and individuals affected by adoption. Services can provide counselling, information, advocacy, search and mediation services.

Case Management & Co-ordination Services 

Family and Domestic Violence Case Management and Co-ordination Services provide support for agencies to monitor and manage family and domestic violence cases with a focus on high risk cases through integrated case management and co-ordination. 

Child Migrant Trust 

The Child Migrant Trust provides support and counselling to former child migrants dealing with childhood abuse suffered in institutional care. This service can coordinate document retrievals and family searches, supports family reunions, and assists child migrants with obtaining Australian Citizenships.

Counselling Services 

Counselling Services assist individuals and families experiencing relationship or personal problems to assess their circumstances and relationships, to make choices, decisions and plans for the future, and develop the skills and confidence to enable them to put their plans into effect. 

CREATE Foundation 

CREATE Foundation represent the views of children and young people in care and advocates for change to improve the care system. CREATE runs programs and activities for children and young people in care to promote life skills and leadership development and develop the skills that enable them to have a voice and be heard.

Family & Domestic Violence Counselling 

Family and Domestic Violence Counselling, Advocacy and Support Services assist adults, young people and children to find solutions to both practical and personal problems that have arisen where family and domestic violence has occurred or is likely to occur. Services recognise the importance of the safety and wellbeing of women and children.

Family Abuse Intervention - Child Sexual Abuse

Child Sexual Abuse Therapeutic Services provide healing, support, counselling and therapeutic responses to children and young people and their families affected by child sexual abuse, people who have experienced childhood sexual abuse and children and/or young people who are responsible for, or at risk of sexually abusing other children. 

Family Care Support Service

This service is aimed at supporting family carers to maintain existing family care arrangements by providing flexible in-home practical support.

Financial Counselling 

Financial Counselling Services assist individuals and families on low incomes experiencing financial difficulties to address their financial situation. Financial Counselling Services can assist people with the Hardship Utility Grant Scheme (HUGS) which enables people in financial hardship to pay their utility accounts and maintain connection to essential services such as water, gas and electricity and avoid eviction.

Home Visiting Services - At Risk 

Home Visiting Services – At Risk support families in their home environment by offering assistance including emotional support, self esteem building and the provision of information and practical assistance. This service targets families (especially low income families) with dependent children up to 12 years of age.

Industry Development - Domestic Violence 

The Women’s Council for Domestic and Family Violence Services (WA) supports domestic violence, homelessness accommodation and support services across the three broad strategies of early intervention and prevention, breaking the cycle of homelessness as a result of domestic violence and to strengthen a better connected the domestic violence homelessness service system. 

Leaving Care Service 

Leaving Care Services assist young people (14 - 25 years) who are moving from care to independent living. These services provide information, support, referral to other services, hands-on living-skills development, and advocacy in housing, education, employment, training and health.

Specialist Homelessness Services 

Family & Domestic Violence Accommodation & Support Services provide supported and/or safe accommodation to women, with/or without accompanying children, who as a result of family and domestic violence or other crisis. Breaking the cycle of domestic violence and homelessness, and assisting clients to maintain existing safe accommodation where appropriate or move to stable safe long term accommodation is a key role of Family and Domestic Violence Accommodation and Support Services.


Homeless Accommodation and Support Services provide a range of support and/or accommodation to adults and families who are homeless or at risk of homelessness. 


Low cost meals and referral to support services.


Youth Accommodation and Support Services provide support and accommodation to young people between the ages of 15 and 25 years who are homeless or at risk of homelessness. Services may provide crisis and/or transitional accommodation services and/or support services.

National Partnership Agreement on Homelessness     

Domestic Violence Outreach incorporating Safe at Home is an early intervention and prevention strategy aimed at breaking the cycle of family and domestic violence, and preventing women and children becoming homeless following domestic violence. Domestic Outreach offers women support as soon as possible through referrals to a wide range of agencies including Crisis Care, medical practitioners, health services, legal services, mental health agencies, Safe at Home programs, women’s refuges, drug counselling, Court Victim Support Services, relationships counselling, domestic violence children’s counselling services.

National Partnership Agreement on Homelessness     

Safe At Home provides support for women and children experiencing domestic violence to stay in their housing, when it is safe to do so. Safe at Home provides specialist workers to assess safety and support needs of women and children to stay in their own home, where it is safe to do so, and provides brokerage funds to stabilise housing and increase security. Linkages to Police through a Memorandum of Understanding and local protocols are critical. Risk assessment and an upgrade of security to the home and safety planning are also required in order to ensure confidence and safety. 

National Partnership Agreement on Homelessness     

Domestic Violence Child Support Worker's role aims to minimise the impacts of domestic/family violence and provides supports to children so that their resilience is increased and their future vulnerability to homelessness reduces. Services are provided to improve parenting skills and build linkages with other community services such as schools, child health, counselling and recreation. 

National Partnership Agreement on Homelessness     

Homelessness Accommodation Support Workers work in collaboration with National Affordable Housing Assistance (NAHA) specialist accommodation service providers to assist people who have experienced homelessness. The program provides support to clients moving from temporary accommodation into long term, secure, stable accommodation. Workers assist and support clients to re- establish social networks, and to access a range of services including employment, health, and financial management. 

National Partnership Agreement on Homelessness     

Housing Support Workers - Corrective Services assist adults and young people exiting Corrective Services facilities, Transitional Accommodation Support Services (TASS) or prisoner Re-entry programs, to secure and maintain stable accommodation and avoid homelessness. 

National Partnership Agreement on Homelessness     

Housing Support Workers - Drug and Alcohol provide assistance and support to homeless individuals  who are engaged in drug and/ or alcohol treatment programs, or are currently undergoing treatment in a residential program. Clients with a history of previous treatment and demonstrate willingness to re-engage in treatment are also assisted. The program aims to prevent individuals with drug and alcohol issues becoming entrenched in homelessness by assisting them to access and maintain long-term stable accommodation. Clients may be referrals by specialist drug and alcohol services, community drug service teams, residential services , out patient services, and homelessness workers. 

National Partnership Agreement on Homelessness     

Housing Support Workers - Mental Health provide assistance and support to people who have a severe and persistent mental illness, and are exiting Specialist Mental Health Inpatient Units. Individuals are assisted to access and supported to maintain long-term stable accommodation. 

National Partnership Agreement on Homelessness     

Private Tenancy Support Services assist with families and individuals experiencing difficulties in maintaining private rental tenancies, and provide assistance and support structured around the needs of each person or family. The program aims to assist and support individuals or families at the earliest opportunity before debts, or other tenancy management issues, become unmanageable and places the tenancy at risk.

National Partnership Agreement on Homelessness     

Public Tenancy Support Services program targets Department of Communities tenants facing difficulties maintaining a tenancy, and aims to prevent them reaching a point of eviction and possible homelessness. The program has a strong focus on building the capacity of tenants to resolve their tenancy challenges and sustain accommodation. Housing Support Workers provide tenant's with support and tenancy advice, advocacy, practical assistance and linkage or referral to mainstream services.

National Partnership Agreement on Homelessness     

Remote Rough Sleepers provides assertive outreach support for rough sleepers in remote areas of Western Australia (Broome & Kalgoorlie). 

National Partnership Agreement on Homelessness     

The overall objective of Street to Home is to ensure people who are homeless, at risk of homelessness, or have experienced homelessness, achieve long term, secure, stable accommodation. Clients are effectively linked with mental health services, and other mainstream services, to address the issues that influence their homelessness, and are enabled to maintain accommodation. There are three Street to Home services as below.


Street to Home: Assertive Outreach Workers make contact with people sleeping rough or act on information regarding people sleeping rough wherever they may be. Assertive Outreach workers offer rough sleepers support and assistance to address their most pressing issues, assistance to access other services such as Centrelink and mental health services, and help to find accommodation. 


Street to Home Mental Health Mobile Clinical Outreach Team (MCOT) work in partnership with Street to Home Assertive Outreach Workers to provide people sleeping rough sleepers with assessment and treatment for mental health and drug and alcohol issues. The MCOT are able to provide treatment and assessment on the street or at a location that best suits the client.


Street to Home Housing Support Workers .  Assertive Outreach workers link people who have been sleeping rough with Housing Support Workers who assist people to access accommodation that best suits their needs, and to access a range of support services that enable the accommodation or tenancy to be sustained over time.

National Partnership Agreement on Homelessness     

Support for Children in Homeless Families provide services to overcome the trauma and disruption resulting from their homeless experience. An important aspect of the services is to work to ensure children are linked into and regularly attending school. Referrals are from National Affordable Housing Assistance (NAHA) family supported accommodation services only.

National Partnership Agreement on Homelessness     

Housing Support Worker - Young Women Leaving Care Service will be provided with independent living options and the development of living skills to assist young women leaving child protection services, including young mothers to live independently long term. The program will include education programs, mediation, family support and parenting support programs. Access to specialist services including employment, education and training and counselling is an essential element of the program.

No Interest Loans Scheme

The No Interest Loans Scheme (NILS) assists people on low incomes across the state who have difficulty accessing affordable credit to purchase essential household items, without the burden of interest charges or fees. NILS lends money for essential household items such as whitegoods, furniture, hot water systems, air conditioners and heaters. The service is aware of the higher costs of purchasing goods in remote areas and therefore, maximum limits may vary from region to region. 

Parenting - At Risk Children

The service assists parents with a child aged 0-8 years of age identified as “at risk” and who require individual support to develop or increase their parenting skills to provide a more supportive and developmentally appropriate environment in which to raise their children.

Placement Service 

Foster care is where a family or an individual provides care and support for children and young people in the CEO's care in their own home. Different types of foster care include; Emergency care - up to 28 days; Respite care - weekends and school holidays; Short term - up to 6 months; Medium term - 6 months to one year and Long term - over one year. 

Placement Service 

Family Group Homes are located throughout the state in metropolitan and country areas. They represent the first level of an integrated system of quality out-of-home care for children and young people in the care of the CEO with a range of moderate to high behavioural and emotional needs. The purpose of the family group home is to provide a safe, nurturing and child focussed home environment managed by a live-in specialist carer, assisted by additional specialist support within a therapeutic service model. It is intended that the family group home will be a stepping stone to a foster placement, a permanent out of home placement or reunification with their family.  

Placement Service 

Residential Care is provided to a young person (generally 12 - 17 years) in a residential premise (not a carer's own home) by paid or contract workers. The residential care environment supports the young person in their adolescent development. 

Services for Young People 

Services for Young People at Risk assist disadvantaged young people commencing secondary education up to 18 years of age who may be at risk due to a number of factors. Through centre-based services, outreach, mobile services and drop-in centres young people are assisted to connect with appropriate support services, family members, peers and their communities. The services work with young people to build on their skills and abilities to enhance their strengths and further develop resilience.  

Support and Advocacy - Practical In Home Support 

Practical In Home Support Service assists Aboriginal families to build on and develop strengths that enable the families to deal with crises, manage a home and maintain a healthy family life. The service is provided by local people who can offer a combination of in-home assistance, informal counselling or advice, arranging group activities and working with other available community resources and support groups.

Intensive In Home Family Support Services 

The Intensive Family Support Services consist of three types of services that work intensively with families in their home environment to reduce the risk to children and enhance safety in the family. Tertiary Family Preservation services support families where children are at imminent risk of coming into care. Reunification services support families where children or young people are transitioning from care to the family home. Family Enhancement services assists families where parenting issues are affecting the well being of children.

Intensive In Home Family Support Services 

The Indigenous Family Program supports Indigenous families throughout the Perth metropolitan area where parenting issues have been identified. The service works with families to build their capacity to protect their children and family, as well as provide support and advocate on issues such as housing, employment, education, health, alcohol and drug abuse and domestic violence. 

Youth Counselling

Youth Counselling services provide a short term counselling/mediation service for young people at risk between the ages of 12 to 18 years and their families. The services work with young people and their families to resolve parent/adolescent conflict, providing early intervention strategies to prevent risk escalating and divert young people away from high risk situations that may impact on their safety. The services also assist young people to improve relationships and remain connected with family, peers, school and their community. 


To find which services are located near you, see the "Services by Location" page.

To sort the services by type, see the "Services by Type" page.

Funded Services Directory




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